Privacy Policy

How Pruvio collects, uses, and protects your data.

1. Who we are#

Pruvio is operated by Dynamic Trading Ventures LLC, a Maryland limited liability company doing business as Pruvio (Pruvio, we, us, our). Pruvio is mobile and web software that helps service businesses document their work, including SHA-256 cryptographic photo verification.

This Privacy Policy explains what information Pruvio collects, how and why we use and share it, and the rights and choices available to you. It applies to the Pruvio web application, our iOS and Android apps, and our public websites (together, the service). Pruvio is built for businesses and is intended for users who are at least 18 years old. You can reach our privacy team at any time at [email protected].

2. Data we collect#

We collect the following categories of information:

• Account information. Your name and email address, and the password you set (stored only in hashed form), along with your business profile and onboarding answers.
• Uploaded photos and their SHA-256 hashes. The photos you capture or upload and the cryptographic hash computed for each one to support verification.
• Photo metadata, including precise geolocation. Capture timestamps, device identifiers, and precise GPS coordinates embedded in or recorded alongside your photos.
• Project and client records you enter. The projects, clients, contacts, notes, invoices, and other operational content you create in Pruvio.
• Usage and device data. Your IP address, browser and device type, the pages and features you use, error logs, and performance metrics.
• Billing data. Subscription and payment details processed through our payment providers. We do not store full card numbers.

3. How and why we use data#

We use the information above to:

• provide, operate, secure, and maintain the service;
• authenticate you and protect your account;
• generate SHA-256 photo verification and the associated audit trail;
• process payments and manage subscriptions and trials;
• send transactional emails and, with your consent, marketing emails;
• power the AI features you choose to use, which involves sending the relevant job and account data to our AI provider, Anthropic, as described in Section 6;
• understand usage so we can improve the product;
• comply with applicable law and enforce our Terms of Service.

Pruvio does not sell personal data, and we charge no platform fee on payments you collect from your own customers.

4. Legal bases#

Where the GDPR or similar laws apply, we rely on the following legal bases for processing:

• Performance of a contract. To deliver the service you or your business have signed up for, including account, project, and verification features.
• Legitimate interests. To secure the service, prevent abuse, understand usage, and improve the product, balanced against your rights.
• Consent. For non-essential cookies and for marketing communications. You can withdraw consent at any time.
• Legal obligation. To meet accounting, tax, and other legal requirements, and to respond to lawful requests.

5. How data is shared#

We share data only with the subprocessors below, each of which receives only the data needed to perform its function. We do not sell personal data to any of them.

We may also disclose information where required by law, to enforce our agreements, or in connection with a merger, acquisition, or sale of assets, subject to this policy.

6. AI features and third-party AI processing#

Pruvio offers optional AI-powered features, including AI-generated job reports and summaries, an in-app AI assistant, AI photo analysis, AI voice note transcription, AI pricing extraction from documents, AI-assisted document and dispute letter drafting, and AI-generated portfolio descriptions.

When you choose to use an AI feature, the content you submit for that feature is transmitted to our third-party AI provider, Anthropic, PBC, located in the United States, which operates the Claude AI models. Depending on the feature, the content sent may include job details, photographs you select, checklist and inspection data, client names and contact information, notes, time and expense entries, and documents you upload for analysis.

Anthropic processes this content solely to generate the requested output and return it to Pruvio. Anthropic does not use data submitted through its API to train its AI models, and Anthropic maintains administrative, technical, and organizational safeguards that provide a level of protection consistent with this Privacy Policy. You can review Anthropic's privacy practices at anthropic.com.

Daily Summary. If you enable AI features and keep the Daily Summary preference on, once each morning we send a limited set of your account data for that day to our AI provider (Anthropic) to generate a short written summary of your schedule and outstanding items. The data sent is limited to: your job names, client names, and job statuses for jobs due or overdue; your appointment times and client names for that day; and your invoice amounts and statuses for invoices due or overdue. This processing happens only while AI consent is enabled, and you can turn it off at any time using the Daily Summary toggle in Settings > Features, or by turning off AI features entirely. Anthropic processes this data solely to generate your summary and does not use it to train its models.

7. Photo metadata and precise geolocation#

Photos captured through Pruvio receive a SHA-256 cryptographic hash, along with a timestamp, a device identifier, and precise GPS coordinates. This metadata produces the tamper-evident verification record that is the core of the product.

End customers whose photos are captured by an account owner, for example a homeowner whose property is photographed during a service visit, should be informed by the account owner before capture in accordance with applicable local laws. The account owner is responsible for providing any notice or obtaining any consent required in their jurisdiction.

8. Data retention#

We retain account data for as long as the account is active. After cancellation, data is retained for 30 days to allow reactivation, then queued for permanent deletion. You can request immediate deletion at any time through our data request page or by emailing [email protected]. Some records, such as transaction logs and audit trails, may be retained longer where required for legal or accounting compliance.

9. Security#

We protect data with encryption in transit using TLS and encryption at rest. Every database table is protected by row-level security. Photo integrity is protected by SHA-256 cryptographic verification. We perform regular backups and hash passwords using industry-standard algorithms. No system is perfectly secure, so we encourage you to use a strong, unique password.

10. Your choices and rights#

Subject to applicable law, you have the right to:

• Access a copy of the personal data we hold about you;
• Correct inaccurate or incomplete data;
• Delete your data;
• Opt out of marketing and of any sale or sharing of personal data (we do not sell or share it).

You can exercise any of these rights on our data request page or by emailing [email protected]. You can also manage non-essential cookies any time through Cookie Settings. Every marketing email also includes an unsubscribe link.

11. California privacy (CCPA/CPRA)#

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), gives you the right to know what personal information we collect, to access and delete it, to correct it, and to opt out of the sale or sharing of personal information.

Pruvio does not sell or share personal information as those terms are defined under the CCPA/CPRA, and we do not use or disclose sensitive personal information, including precise geolocation, for purposes beyond providing the service. Because we do not sell or share, there is nothing to opt out of, but you may still submit an opt-out request and we will honor it.

To exercise your California rights, use our data request page, our Do Not Sell or Share My Personal Information page, or email [email protected]. We will not discriminate against you for exercising these rights, and we honor verified requests. You may use an authorized agent to submit a request on your behalf.

12. EU and UK privacy (GDPR)#

If you are in the European Union, the European Economic Area, or the United Kingdom, the GDPR and UK GDPR give you the right to access, rectify, erase, restrict, and port your personal data, to object to certain processing, and to withdraw consent at any time. You also have the right to lodge a complaint with your local supervisory authority.

Pruvio is operated from the United States. If you use the service from outside the United States, your data will be transferred to and processed in the United States. Where required, we rely on appropriate safeguards for these transfers, including the Standard Contractual Clauses. To exercise your rights, use our data request page or email [email protected].

13. Children#

Pruvio is a business tool and is not directed to children under the age of 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a person under 18, we will delete it.

14. Changes to this policy#

We may update this policy from time to time. We will communicate material changes by email or through an in-app notice. The last updated date at the top of this page reflects the most recent revision.

15. Contact#

Dynamic Trading Ventures LLC d/b/a Pruvio
Maryland, United States
Privacy inquiries: [email protected]